Last updated: 03-June-2026
1. Introduction
Welcome to Dreamscape Garden Residence (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a reservation, contact us, or use our services.
2. Data Controller
The data controller responsible for your personal data is:
Dreamscape Garden Residence
San Pietro Resort, Gjiri i Lalzit, Albania
Email: info@dreamscapesanpietro.al
Website: dreamscapesanpietro.al
3. Personal Data We Collect
Depending on your interaction with us, we may collect:
Reservation Information
- Full name
- Email address
- Phone number
- Nationality
- Number of guests
- Check-in and check-out dates
- Special requests
Payment Information
Payments are processed by secure third-party payment providers. We do not store complete credit card information on our servers.
Communication Information
- Messages sent through contact forms, chat apps or social media
- Emails exchanged with us
- Customer support inquiries
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
4. How We Use Your Data
We process personal data for the following purposes:
Contract Performance
- Managing reservations
- Providing accommodation services
- Processing payments
- Communicating about bookings
Legitimate Interests
- Improving our website and services
- Preventing fraud and misuse
- Maintaining security
Legal Obligations
- Compliance with Albanian tourism and tax regulations
- Guest registration requirements
- Accounting and record-keeping obligations
Consent
Where required, we rely on your consent for:
- Marketing communications
- Non-essential cookies
- Promotional offers
You may withdraw consent at any time.
5. Legal Basis for Processing
Under GDPR, we process personal data based on:
- Performance of a contract (Article 6(1)(b))
- Legal obligations (Article 6(1)(c))
- Legitimate interests (Article 6(1)(f))
- Consent (Article 6(1)(a))
6. Sharing Your Data
We may share personal data with:
Service Providers
- Hosting Partner – San Pietro Vacation Rentals
- Website hosting providers
- Payment processors
- Booking management software
- Email service providers
Booking Platforms
If you book through platforms such as:
- Booking.com
- Airbnb
your data is also processed according to their respective privacy policies.
Legal Authorities
Where required by law, regulation, court order, or governmental request.
We do not sell personal data.
7. International Data Transfers
Some service providers may process data outside the European Economic Area (EEA).
When such transfers occur, we ensure appropriate safeguards are in place, including:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other GDPR-approved mechanisms
8. Data Retention
We retain personal data only as long as necessary:
- Reservation records: up to 10 years where required for tax and accounting purposes
- Customer communications: up to 3 years
- Marketing consent records: until consent is withdrawn
- Technical logs: typically up to 12 months
9. Your GDPR Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at:
info@dreamscapesanpietro.al
10. Cookies
Our website uses cookies to improve user experience and website functionality.
Cookies may include:
Essential Cookies
Necessary for website operation and booking functionality.
Analytics Cookies
Used to understand website traffic and usage patterns.
Marketing Cookies
Used for advertising and remarketing purposes where applicable.
Visitors can manage cookie preferences through the cookie banner and browser settings.
11. Security
We implement appropriate technical and organizational measures to protect personal data, including:
- SSL encryption
- Secure hosting
- Access controls
- Regular software updates
- Secure payment processing
However, no internet transmission can be guaranteed as completely secure.
12. Children’s Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children except where necessary as part of a family accommodation booking.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised “Last updated” date.
14. Video Surveillance (CCTV)
For the safety and security of our guests, staff, property, and assets, certain exterior areas of Dreamscape Garden Residence may be monitored by video surveillance cameras (CCTV).
Purpose of CCTV Monitoring
CCTV footage is collected and processed solely for:
- Protection of guests, staff, and visitors
- Prevention and investigation of theft, vandalism, trespassing, or other security incidents
- Protection of property and assets
- Assisting law enforcement authorities where legally required
CCTV cameras are not used to monitor guests for marketing purposes, behavioral profiling, or any purpose unrelated to security.
Areas Covered
Cameras may monitor common outdoor areas such as:
- Property entrances and exits
- Parking areas
- Garden and exterior spaces
Cameras are not installed in private areas where guests have a reasonable expectation of privacy, including bedrooms, bathrooms, or other interior private living spaces.
Legal Basis
The processing of CCTV footage is based on our legitimate interest in maintaining the security and safety of our property, guests, and staff pursuant to Article 6(1)(f) GDPR.
Retention of Footage
Recorded footage is retained only for as long as reasonably necessary for security purposes and is automatically deleted after a limited period unless required for the investigation of a specific incident or to comply with legal obligations.
Access to Footage
Access to CCTV recordings is restricted to authorized personnel and may be shared with law enforcement authorities where required by law or necessary for the investigation of a security incident.
15. Contact Us
For any privacy-related questions, requests, or complaints, please contact:
Dreamscape Garden Residence
San Pietro Resort, Gjiri i Lalzit, Albania
Email: info@dreamscapesanpietro.al
Website: dreamscapesanpietro.al
You can add a dedicated Video Surveillance (CCTV) section to your Privacy Policy: